Q: What do I do if my case is damaged in shipping?
A: First make sure you inspect all deliveries prior to signing off. If you do not notice damage right away you still have time to file a claim. As soon as the damage is discovered you need to call the shipping carrier so they can start a claim. They will want to inspect the package with its original carton if any. Once the carrier is notified call us to discuss replacements or to get an estimate on repair costs for submittal to the carrier.
Q: What is the legal size and weight for carry on luggage?
A: Most airlines are similar in there size restrictions for carry on luggage. The basic standard is 22"x14"x9" outside dimension. To be safe you should make sure your carry on case is capable of withstanding checked bag handling abuse.
Q: What is legal size and weight for checked baggage?
A: Most airlines are similar in there size and weight restrictions for checked baggage. The standard size is a combination of the length, width and height added together. If it is more than 62" total you may be asked to pay additional handling charges. There is also a weight restriction of 50 lbs for domestic flights and 60 lbs for international flights. Again anything over the limit may be subject to additional handling fees. We can design a case that will handle being checked as baggage or it can be shipped ahead via UPS or FedEx to avoid delays at the airport checkin.
